SERVICE OVERVIEW

WHAT'S INCLUDED?

• Home Staging

  We help homeowners and realtors prepare properties for sale by arranging furniture and décor in a way that highlights the best features of the space. Our staging service creates a welcoming atmosphere that appeals to potential buyers and maximizes your property’s marketability.

• Decluttering & Organization

  From kitchens and closets to garages and basements, we help homeowners reclaim their space. Our expert team sorts, categorizes, and organizes belongings while providing solutions for maintaining order long after our service is complete.

POPULAR QUESTIONS

• How does the overall process work?

  We make the overall  process as simple as possible, while adjusting to what works best for you. The entire process is as follows:

  • Complete an estimate
  • Schedule a time for in-person consultation & dedicated cleaner introduction
  • We organize your space (typically as an add-on)
  • You receive an automated invoice and quality checklist
  • You receive a personal follow-up with our management

• How long does organization usually take?

  It varies according to the size and complexity of your space, but on average you can expect the service to take 2-3 hours.

• How often should I schedule organizational services?

  We recommend organizational services once per year, after significant life events, after moving into a new space, or when preparing or staging a space for sale.

• Do I have to talk to a person when scheduling a service?

  While you can certainly progress through the entire cleaning process without direct contact, it is usually best to meet your dedicated cleaning professional at least once during initial hiring. This way, we can personalize our service a bit more for you. After all, we believe residential cleaning is inherently personal and value knowing our customers personally.

• Do I have to be home during the service?

  No, however we always like our work to be signed off before leaving.

• What if I'm not satisfied?

  Let us know within 24 hours, and we will immediately return to correct any issues. We ensure that we progress through a documented 50-point quality checklist before leaving to avoid this issue if at all possible.

• What happens if something is broken during the service?

  We are fully insured and bonded, and with photo/video evidence we will ensure that any mistake is made whole. Documenting our before/after photos in our client hub help prevent challenges in this area.

• Can I request any specific tasks or unique areas to be focused on?

  Absolutely! Make sure to add any special request as complete as possible during the estimate process, and we will confirm on initial visit.

• Are your workers insured?

  Yes, all CR Total Cleaning staff are fully bonded insured with General Liability Insurance.

• Can I schedule the same cleaner every time?

  Absolutely! You will be assigned a dedicated cleaning professional for recurring cleaning services. We view this as an important aspect of our personalized service, want you to feel comfortable with your cleaner, and know them personally.

• Do you bring your own supplies and equipment?

  Yes, we bring all supplies and equipment necessary.

• Can I cancel or reschedule my cleaning appointment?

  You may cancel or adjust your booking without a fee as long as it’s 48 hours prior to the service.

• How do you handle keys and alarm systems?

  We’re flexible with how we handle keys and alarm systems. Just let us know what you prefer.

• How do I pay for the service?

  When completing a booking, we’ll ask that you enter your card information and use this information to charge after the service is completed. Also, we offer alternative payment options including Venmo, Cash, Zelle, and others. We can work this out during your initial consultation.

• Do you conduct background checks on your cleaners?

  Yes, all cleaners must pass criminal background checks in order to work with us.

• Do you use on-demand cleaners?

  No! While the trend of ‘drop-cleaning’, i.e. using a 10-99 contractor as a cleaner is increasing in the cleaning industry, all of our employees are full-time, W-2 staff members. This way, we are able to ensure consistency in our services and make sure all of our cleaners are appropriately trained.