We at CR Total Cleaning believe the following are absolutely essential:
WHO WE ARE
We are an owner-operated professional cleaning company serving MA & NH, committed to delivering top-quality cleaning solutions for residential spaces.
WHAT WE DO
With a focus on reliability, attention to detail, and customer satisfaction, we take pride in transforming environments into spotless, welcoming spaces.
OUR MISSION
Our mission is to make your home feel refreshed and welcoming, and build lasting relationships through trust, attention to detail, and adding a personal touch.
CORE VALUES & SERVICE FUNDAMENTALS
1
PRICING TRANSPARENCY
We always provide consistent pricing, itemized estimates, and invoicing for your records. When starting the process with us, you can get an instant estimate with our service calculator.
2
PERSONALIZED SERVICE
We understand what a privilege it is to enter and clean your personal space. As such, we make sure to get to know each one of our clients personally to best accommodate your needs. Personalization help us make sure that our staff treats client spaces with extra care, as one would in the home of a friend or family member. For us at CR Total Cleaning, cleaning is inherently personal.
3
QUALITY CONTROL & WORKFLOW OPTIMIZATION
With CR Total Cleaning, our leadership team leverages modern tools and technology to provide cleaning staff with standardized workflows, quality management tools, and ways to safely and securely communicate with customers. Providing our customers with a professional service is paramount to our operating model, as we make every effort to go above and beyond your average cleaning service.
4
ETHICAL HIRING & LABOR PRACTICES
We understand our staff is our greatest asset, and empower our teams to come to work ready to provide top services. As such, we conduct extensive background checks, screening, and training so that you can have peace of mind with opening your home to us. We never use contract labor, and all W-2 employees are fully insured and bonded. We also pay above-market rates, and provide support with language learning, education, and other personal and professional growth opportunities.
5
PROFESSIONAL BUSINESS & OPERATIONS MANAGEMENT
Our professional ownership ensures all internal processes are conducted with expert diligence. This includes accounting and payment processes, hiring and administration, and operations. We run our company as a professional service not typically seen in a market saturated by gig-workers.
MEET OUR TEAM
Cintia RileyOwner, Cleaning & Training Lead
Matthew RileyOwner & Company Officer